If you are contacting support about issues with the Python Moku API, please copy this script and run it from where you usually run your python scripts, whether that is a Command Prompt, Terminal, Visual Studio, Spyder, Jupyter Notebook, Anaconda etc.

import os
import subprocess
import sys
import re

print("\n")
python_path = sys.executable
python_ver = subprocess.check_output([python_path, "--version"])
python_ver = re.search(r"(\d+\.)+\d+", str(python_ver))[0]

moku_link = "https://apis.liquidinstruments.com/starting-python.html"
fw_link = "https://apis.liquidinstruments.com/download-bitstreams.html"
cli_link = "https://liquidinstruments.com/software/utilities/"

try:
    from moku import __version__
except ImportError as e:
    if str(e) == "No module named 'moku'" or str(e) == "No module named moku":
        print("%s\nPLEASE RUN `pip install moku`" % e)
        moku_ver = "Moku module not found `pip install moku` %s" % moku_link
    elif (str(e) == "No module named 'pkg_resources'" or 
          str(e) == "No module named pkg_resources"):
        print("%s\nPLEASE RUN `pip install setuptools`" % e)
        moku_ver = "pkg_resources module not found `pip install setuptools`"
    elif str(e).startswith("cannot import name '__version__' from 'moku'"):
        try:
            pip_moku = subprocess.check_output([python_path, "-m",
                                                "pip", "show", "moku"])
            moku_ver = re.search(r"(\d+\.)+\d+", str(pip_moku))[0]
        except Exception as e:
            print(e)
            moku_ver = "Unknown error"
    else:
        print(e)
        moku_ver = "Unknown error"
else:
    moku_ver = __version__
    moku_ver = re.search(r"(\d+\.)+\d+", str(moku_ver))[0]

try:
    from moku import MOKU_DATA_PATH
except ImportError as e:
    if str(e) == "No module named 'moku'" or str(e) == "No module named moku":
        print("%s\nPLEASE RUN `pip install moku`" % e)
        moku_path = "Moku module not found"
        moku_fw = "Moku module not found"
    elif (str(e) == "No module named 'pkg_resources'" or 
          str(e) == "No module named pkg_resources"):
        print("%s\nPLEASE RUN `pip install setuptools`" % e)
        moku_path = "pkg_resources module not found"
        moku_fw = "pkg_resources module not found"
    else:
        print(e)
        moku_path = "Unknown error"
        moku_fw = "Unknown error"
else:
    moku_path = MOKU_DATA_PATH
    try:
        moku_fw = os.listdir(MOKU_DATA_PATH)
    except FileNotFoundError as e:
        print("moku data error: %s\nPLEASE RUN `moku download`" % e)
        moku_fw = "Data files not downloaded `moku download` %s" % fw_link

try:
    from moku import MOKU_CLI_PATH
except ImportError as e:
    if str(e) == "No module named 'moku'" or str(e) == "No module named moku":
        cli_path = "Moku module not found"
        cli_ver = "Moku module not found `pip install moku` %s" % moku_link
    elif (str(e) == "No module named 'pkg_resources'" or 
          str(e) == "No module named pkg_resources"):
        cli_path = "pkg_resources module not found"
        cli_ver = "pkg_resources module not found `pip install setuptools`"
    else:
        print(e)
        cli_path = "Unknown error"
        cli_ver = "Unknown error"
else:
    cli_path = MOKU_CLI_PATH
    try:
        cli_ver = subprocess.check_output([MOKU_CLI_PATH, "--version"])
        cli_ver = re.search(r"(\d+\.)+\d+", str(cli_ver))[0]
    except Exception as e:
        print("mokucli error: %s\nPLEASE INSTALL MOKUCLI %s" % (e, cli_link))
        cli_ver = "Couldn't call mokucli, install from %s" % cli_link

print("\n")
print("PYTHON PATH:    %s" % python_path)
print("PYTHON VERSION: %s" % python_ver)
print("MOKUCLI PATH:   %s" % cli_path)
print("MOKUCLI VERSION:%s" % cli_ver)
print("MOKU DATA PATH: %s" % moku_path)
print("MOKU VERSION:   %s" % moku_ver)
print("MOKU DATA FW:   %s" % moku_fw)

This will output some text that you can copy and send back to our Support Engineers, it will look something like this:

PYTHON PATH:    c:\Users\user\AppData\Local\Programs\Python\Python312\python.exe
PYTHON VERSION: 3.12.3
MOKUCLI PATH:   C:\Program Files\Liquid Instruments\Moku CLI\mokucli.EXE
MOKUCLI VERSION:2.3.0
MOKU DATA PATH: c:\Users\user\AppData\Local\Programs\Python\Python312\Lib\site-packages\moku\data
MOKU VERSION:   3.3.3
MOKU DATA FW:   ['mokudata-601.tar']